PRIVACY POLICY

Last updated: July 24, 2026

Ease & Flow Connect respects your privacy and is committed to handling your personal information responsibly, transparently, and with care.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you when you visit this website, purchase an offering, register for a workshop, book a service, create an account, submit a form, or join our mailing list.

1. INFORMATION WE COLLECT

Depending on how you interact with Ease & Flow Connect, we may collect:

• Your name, email address, telephone number, billing address, and other contact details.

• Information related to purchases, orders, workshop registrations, digital downloads, customer accounts, appointments, or services.

• Information you voluntarily provide through contact forms, intake forms, questionnaires, emails, feedback forms, or other communications.

• Information related to your preferences, intentions, questions, or circumstances when required to provide a requested service or personalized offering.

• Your email subscription status and communication preferences.

• Technical information such as your IP address, browser, device, network, referring webpage, pages visited, clicks, scrolling activity, searches, and timestamps.

We only request information that is reasonably connected to operating the website, communicating with you, fulfilling purchases, or providing the offering you requested.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process payments and complete purchases.

• Register you for workshops, events, sessions, or other offerings.

• Deliver digital files, recordings, links, resources, and order confirmations.

• Create and manage customer accounts.

• Respond to questions, form submissions, support requests, and other communications.

• Prepare or deliver personalized services requested by you.

• Send administrative, transactional, scheduling, or service-related messages.

• Send newsletters, reflections, workshop announcements, and promotional emails when you have consented to receive them.

• Understand website traffic and improve the accessibility, usefulness, security, and performance of the website.

• Prevent fraud, misuse, unauthorized activity, or security threats.

• Maintain business, tax, accounting, and legal records.

• Comply with applicable legal or regulatory requirements.

We will not use your personal information for an unrelated purpose without obtaining additional consent where required.

3. PURCHASES AND PAYMENT PROCESSING

When you purchase something through this website, information such as your name, email address, billing information, purchase details, and contact information may be collected to process and fulfil your order.

This website is hosted by Squarespace, which provides website, commerce, customer-account, email, and order-management services to Ease & Flow Connect.

Payments may be processed through Squarespace Payments and its payment and fraud-prevention partners. Other payment methods, such as PayPal, may also process information when selected at checkout.

These providers process information according to their own privacy policies and security practices. Ease & Flow Connect does not sell your payment information.

4. FORMS, SERVICES, AND WORKSHOP REGISTRATIONS

When you submit a contact form, intake form, questionnaire, workshop registration, feedback form, or service request, we collect the information you choose to provide.

This information may be used to:

• Respond to your submission.

• Understand the offering or support you are requesting.

• Prepare for and deliver workshops, sessions, custom recordings, prayers, affirmations, or other services.

• Communicate relevant instructions, links, resources, updates, or follow-up information.

Please avoid submitting personal information that is not reasonably necessary for your request.

5. EMAIL COMMUNICATIONS

When you voluntarily join the Ease & Flow Connect mailing list, we may send you newsletters, reflections, new offerings, workshop announcements, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or administrative messages, including:

• Order confirmations.

• Payment notices.

• Digital download links.

• Workshop access information.

• Scheduling updates.

• Responses to messages or support requests.

We do not add individuals to our marketing list without consent or another lawful basis for communication.

6. COOKIES AND WEBSITE ANALYTICS

This website uses cookies and similar technologies.

Necessary cookies allow Squarespace to securely operate the website, maintain essential functions, process purchases, support customer accounts, and provide requested services.

Analytics and performance cookies may collect information about website traffic and visitor activity, including:

• Browser, network, and device information.

• IP address.

• Pages visited.

• Clicks and internal links.

• Scrolling activity.

• Searches.

• Referring webpages.

• Dates and times of visits.

This information helps us understand how visitors use the website and improve their experience.

Where available, visitors may accept, decline, or manage non-essential cookies through the website’s cookie banner.

7. THIRD-PARTY SERVICE PROVIDERS

We may share limited personal information with trusted service providers when necessary to operate the business or provide an offering.

These providers may include:

• Squarespace for website hosting, commerce, customer accounts, forms, analytics, and email services.

• Payment processors and fraud-prevention providers.

• Zoom or similar platforms for live workshops, sessions, and online events.

• Vimeo or similar video-hosting platforms for recordings and protected video access.

• Email, scheduling, storage, analytics, or business-administration providers.

We provide these services only with the information reasonably necessary for them to perform their functions.

Some providers may process or store information outside Canada. When information is processed in another country, it may be subject to that country’s laws and lawful access requirements.

8. SOCIAL MEDIA AND EXTERNAL LINKS

This website may contain links to Ease & Flow Connect profiles on Instagram, TikTok, Facebook, YouTube, LinkedIn, and other third-party websites.

When you click an external link, the third party may collect information according to its own privacy policy.

Ease & Flow Connect is not responsible for the privacy practices, security, or content of external websites or platforms.

9. DISCLOSURE OF INFORMATION

We may disclose personal information:

• With your consent.

• To service providers assisting with the purposes described in this policy.

• When reasonably necessary to process or fulfil your request.

• To investigate fraud, misuse, security concerns, or unlawful activity.

• When required by law, regulation, court order, or another lawful process.

• In connection with a legitimate restructuring, transfer, or sale of the business, subject to appropriate confidentiality protections.

Ease & Flow Connect does not sell or rent personal information to third parties.

10. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary to:

• Provide the requested service or offering.

• Maintain customer and transaction records.

• Respond to questions or disputes.

• Meet tax, accounting, legal, contractual, or regulatory obligations.

When information is no longer reasonably required, it may be securely deleted, anonymized, or destroyed.

11. SECURITY

We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information in our care.

These safeguards may include secure website hosting, password-protected accounts, limited access, secure payment processing, and reputable service providers.

However, no internet transmission, electronic storage system, or online platform can be guaranteed to be completely secure.

12. YOUR PRIVACY CHOICES AND RIGHTS

You may contact Ease & Flow Connect to:

• Ask what personal information we hold about you.

• Request access to your personal information.

• Ask us to correct inaccurate or incomplete information.

• Withdraw consent where consent is the basis for processing, subject to legal or contractual limitations.

• Request deletion of information that we are not legally required to retain.

• Ask questions or raise concerns about how your information has been handled.

We may need to verify your identity before completing certain privacy requests.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy when our offerings, technology, service providers, or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after an update means the revised policy will apply to future interactions.

14. CONTACT

For privacy questions, requests, or concerns, contact:

Ease & Flow Connect

Ontario, Canada

Please use the “Let’s Connect” page on this website and indicate that your message relates to privacy.